Privacy Policy

1. Who we are

PlayableLab is operated by Halilit P Grinshpon and Sons Ltd. P.C. (“PlayableLab”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, and share personal information when you visit our website or use our web application (the “Service”) to create video and interactive advertising content with PlayAI.

2. Information we collect

Account information. When you register or sign in, we collect information such as your email address and basic profile details needed to operate your PlayableLab account.

Content you provide. We process prompts, brand assets, uploads (images, video, audio, text), project settings, and generated outputs needed to deliver the Service.

Usage and device data. We automatically collect information such as IP address, browser type, pages visited, feature usage, timestamps, and diagnostic or error data to operate, secure, and improve the Service.

Cookies and similar technologies. We use cookies and browser storage for sign-in, security, preferences (such as theme), and—only with your consent on our public site—optional analytics and marketing measurement. See our Cookie Policy.

3. How we use information

We use personal information to:

provide, maintain, and improve the Service, including video and interactive ad generation powered by PlayAI;
authenticate users, prevent abuse, and protect account security;
process credit packs and payments through PlayableLab;
communicate with you about the Service, support requests, and important updates;
comply with law and enforce our Terms of Service.

We do not sell your personal information.

4. PlayAI and how PlayableLab processes data

To generate videos and related outputs, PlayableLab processes your prompts, uploads, and project data using PlayAI, our AI technology. PlayableLab also uses its own systems for hosting, storage, email, authentication, security verification, analytics (when you accept optional cookies), and payments. Your data is used only to operate and improve PlayableLab.

5. How we share information

We may share information with professional advisers and authorities when required by law or to protect rights, safety, and the integrity of the Service. We may also share information in connection with a merger, acquisition, or asset sale, or with your consent.

6. Retention

We retain personal information for as long as needed to provide the Service, maintain your account, meet legal obligations, resolve disputes, and enforce our agreements. You may delete your content and request account deletion through the Service or by contacting us.

7. Security

We use reasonable technical and organizational measures designed to protect personal information. No online service can guarantee absolute security.

8. International transfers

Your information may be processed in locations where PlayableLab operates. Where required, we take steps designed to protect information in line with this policy.

9. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or export your personal information, or to object to certain processing. To exercise these rights, contact support@playablelab.com. You may also lodge a complaint with your local data protection authority.

10. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. You must be at least 18 to create an account. If you believe a child has provided us personal information, contact us so we can delete it.

11. Changes

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised. Continued use of the Service after changes take effect means you accept the updated policy.